

The more you respond, the more you will invite others and rebuttal.

On any of the negative, leave them be - do not respond unless it is really causing the business a problem. Once you do, you will move some of the negative down. Get the good reviews from your customers and help them post them. If there are 5 plus negative and no positive, changing your places account could be positive except that.you competitors did it before why would they not do it when you change it? If you believe it is competitors, for me it would come down to how many negative reviews versus positive reviews. Have you looked at who is posting the reviews and how have you determined it to be competitors? The reason for this is simple if you are having a customer issue and you do not deal with it, all the advice on fixing this is not worth the time of writing it. No matter if it’s Google My Business, Google, Glassdoor, TripAdvisor, or anything in between - negative online content is a serious liability to your business.Īnd it’s not enough to simply bury negative reviews with positive reviews - to take your online reputation into your own hands, you need to remove any negative mention of your business or brand.Īnd everyday you wait, your business will suffer exponentially.First, you state the negatives are from competitors.

